Raw vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:XSummary
CVE-2025-54366 is a high-severity Deserialization of Untrusted Data (CWE-502) vulnerability in Freescout Freescout. Its CVSS base score is 8.6 (High).
Operationally, exploitation aligns with the MITRE ATT&CK technique Exploit Public-Facing Application (T1190); ranked in the top 41% of CVEs by exploit likelihood; it is not currently listed in the CISA KEV catalog; a public proof-of-concept is referenced.
The strongest mitigations our analysis identified map to SA-11 (Developer Testing and Evaluation) and SI-10 (Information Input Validation) — see the control section below for these in your framework.
Deeper analysis AI-assisted summary
Synthesised by an AI model from the NVD description and linked references — a reading aid, not an authoritative source.
FreeScout is a lightweight open source help desk application built with PHP and the Laravel framework. Versions 1.8.185 and earlier contain a critical deserialization flaw in the /conversation/ajax endpoint. The vulnerability arises when the application processes the attachments_all and attachments POST parameters via the insecure Helper::decrypt function, which performs unsafe deserialization of attacker-controlled data without validation and is reachable by any authenticated user who knows the application's APP_KEY.
An attacker with these prerequisites can supply a crafted payload that creates arbitrary objects and manipulates their properties, resulting in remote code execution and full compromise of the web application. The issue is tracked as CWE-502 and carries a CVSS 4.0 score of 8.6 reflecting high impact on confidentiality, integrity, and availability when the required conditions are met.
The vulnerability is addressed in version 1.8.186. The project has published a security advisory and a corresponding commit that removes the unsafe deserialization path in the affected endpoint. The EPSS score remains flat at 0.0660 with no material increase observed after disclosure.
OWASP Top 10 for Web (2025)
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2025-22772
Vulnerability Data
FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the…
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APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.
- CWE(s)
Related Threats
MITRE ATT&CK Enterprise Techniques
CVEs Like This One
Affected Assets
Mitigating Controls
Mitigating Controls (NIST 800-53 r5) AI
Developer testing and evaluation can uncover deserialization flaws before deployment.
Input validation directly stops deserialization of untrusted data by ensuring inputs are valid before processing.
Engineering principles such as safe deserialization and input sanitization structurally prevent the weakness from being introduced.
Integrity verification tools can detect malformed or tampered serialized data after the fact.
Mitigating Controls (NIST CSF 2.0) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.
PR.PS-02 addresses only post-deployment updates/patching and cannot prevent introduction of unsafe deserialization code, yet it can remediate some instances when the flaw exists in outdated libraries or components.
Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.
Security testing includes validation of deserialization routines and the use of untrusted data, reducing the likelihood that unsafe object reconstruction will be deployed.
Requiring vetted libraries, regular updates and SAST before release reduces the likelihood that deserialization logic will accept and act on attacker-controlled serialized objects.
Regular scanning of third-party libraries and timely patching reduce the likelihood that unsafe deserialization vulnerabilities remain active.
Mandatory malware scanning of data received over networks or storage media intercepts malicious serialized payloads before they are deserialized by the target application.