Security Resilience

CVE-2023-20058

XSS in Cisco Unified Contact Center Enterprise ≤ 12.5\(1\)_es02

XSS
Published
20 January 2023
Modified
21 November 2024
Patch / advisory
View advisory
CVSS Score v3.1 6.1
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
EPSS Score 0.0049 41th percentile
Risk Priority 47 floored blend · peak EPSS

CVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.

Summary

CVE-2023-20058 is a medium-severity Cross-site Scripting (CWE-79) vulnerability in Cisco Unified Contact Center Enterprise. Its CVSS base score is 6.1 (Medium).

Operationally, exploitation aligns with the MITRE ATT&CK technique Protocol or Service Impersonation (T1001.003); ranked at the 41th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.

OWASP Top 10 for Web (2025)

A05:2025 Injection

EU & UK References

Vulnerability Data

A vulnerability in the web-based management interface of Cisco Unified Intelligence Center could allow an unauthenticated, remote attacker to conduct a reflected cross-site scripting (XSS) attack against a user of the interface. This vulnerability exists because the web-based management interface…

more

does not properly validate user-supplied input. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive browser-based information.

CWE(s)
CWE-79

Related Threats

MITRE ATT&CK Enterprise Techniques

T1001.003 Protocol or Service Impersonation Command And Control
Adversaries may impersonate legitimate protocols or web service traffic to disguise command and control activity and thwart analysis efforts.
attack.mitre.org →
T1003.004 LSA Secrets Credential Access
Adversaries with SYSTEM access to a host may attempt to access Local Security Authority (LSA) secrets, which can contain a variety of different credential materials, such as credentials for service accounts.
attack.mitre.org →
T1003.005 Cached Domain Credentials Credential Access
Adversaries may attempt to access cached domain credentials used to allow authentication to occur in the event a domain controller is unavailable.
attack.mitre.org →
T1007 System Service Discovery Discovery
Adversaries may try to gather information about registered local system services.
attack.mitre.org →
T1011 Exfiltration Over Other Network Medium Exfiltration
Adversaries may attempt to exfiltrate data over a different network medium than the command and control channel.
attack.mitre.org →
T1012 Query Registry Discovery
Adversaries may interact with the Windows Registry to gather information about the system, configuration, and installed software.
attack.mitre.org →
Derived from this CVE’s CWE(s) via the direct CWE→ATT&CK cross-walk.

CVEs Like This One

CVE-2023-20096Same product: Cisco Unified Contact Center Express
CVE-2023-20068Same vendor: Cisco
CVE-2023-20149Same vendor: Cisco
CVE-2023-20141Same vendor: Cisco
CVE-2023-20028Same vendor: Cisco
CVE-2020-3580Same vendor: Cisco
CVE-2023-20145Same vendor: Cisco
CVE-2023-20085Same vendor: Cisco
CVE-2023-20146Same vendor: Cisco
CVE-2023-20137Same vendor: Cisco

Affected Assets

cisco
packaged contact center enterprise
9.0\(1\) — 12.5\(1\)_su2_es05 · 12.5\(1\)_su2 — 12.5\(1\)_su2_es05
cisco
unified contact center enterprise
≤ 12.5\(1\)_es02 · 12.5\(2\) — 12.6\(1\)_es06 · 12.6\(1\) — 12.6\(1\)_es06
cisco
unified contact center express
≤ 12.5\(1\)_su2_es05 · 12.5\(1\)_su2 — 12.5\(1\)_su2_es05
cisco
unified intelligence center
≤ 12.5\(1\)_es02 · 12.6\(1\) — 12.6\(1\)_es06 · 12.6\(1\)_es2 — 12.6\(1\)_es06

Mitigating Controls

Control response

Prevent
Stop it (NIST 800-53)

—

Detect
Catch it (NIST detect / respond)

—

Harden
Shrink the surface (DISA STIG)

—

Validate
Prove the fix (OWASP ASVS)
  • V1.1.2
  • V1.3.2

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

CA-8 Penetration Testing
addresses: CWE-79

Penetration testing submits XSS payloads to web applications, detecting cross-site scripting flaws for subsequent remediation.

SI-10 Information Input Validation
addresses: CWE-79

Validates web inputs to reject script-related content that could produce XSS.

SI-15 Information Output Filtering
addresses: CWE-79

Output validation against expected content can reject or sanitize script content in generated web pages, reducing XSS exploitability.

Mitigating Controls (NIST CSF 2.0) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.

PR.PS-06 mostly match
blocks

Secure SDLC practices directly target introduction of XSS via coding standards/testing (mostly), yet the single broad outcome leaves many specific neutralization vectors unaddressed (partial).

PR.PS-02 partial match
blocks

Patching and EOL replacement can remediate known XSS instances in libraries or frameworks (partial) but do nothing to enforce input neutralization in application code (none).

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

A.5.14 Information transfer partial match
removes
A.5.15 Access control partial match
removes
A.5.16 Identity management partial match
removes
A.5.17 Authentication information partial match
removes
A.5.18 Access rights partial match
removes
A.5.6 Contact with special interest groups partial match
blocks

A.5.6 only promotes membership in groups to improve knowledge, receive alerts, and share information; it performs no action that stops XSS exploitation (or even the underlying neutralization defect) and is a pure dependency for other controls per the owner's labeling rule.

References