Security Resilience

CVE-2023-20116

DoS in Cisco Unified Communications Manager 11.5\(1.10000.6\) … 14.0\(1.10000.20\)

DoS
Published
28 June 2023
Modified
21 November 2024
Patch / advisory
View advisory
CVSS Score v3.1 6.8
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:N/A:H
EPSS Score 0.0060 48th percentile
Risk Priority 50 floored blend · peak EPSS

CVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.

Summary

CVE-2023-20116 is a medium-severity Infinite Loop (CWE-835) vulnerability in Cisco Unified Communications Manager. Its CVSS base score is 6.8 (Medium).

Operationally, exploitation aligns with the MITRE ATT&CK technique Data Obfuscation (T1001); ranked at the 48th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.

EU & UK References

Vulnerability Data

A vulnerability in the Administrative XML Web Service (AXL) API of Cisco Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager Session Management Edition (Unified CM SME) could allow an authenticated, remote attacker to cause a denial of service…

more

(DoS) condition on an affected device. This vulnerability is due to insufficient validation of user-supplied input to the web UI of the Self Care Portal. An attacker could exploit this vulnerability by sending crafted HTTP input to an affected device. A successful exploit could allow the attacker to cause a DoS condition on the affected device.

CWE(s)
CWE-835

Related Threats

MITRE ATT&CK Enterprise Techniques

T1001 Data Obfuscation Command And Control
Adversaries may obfuscate command and control traffic to make it more difficult to detect.
attack.mitre.org →
T1003.003 NTDS Credential Access
Adversaries may attempt to access or create a copy of the Active Directory domain database in order to steal credential information, as well as obtain other information about domain members such as devices, users, and access rights.
attack.mitre.org →
T1003.005 Cached Domain Credentials Credential Access
Adversaries may attempt to access cached domain credentials used to allow authentication to occur in the event a domain controller is unavailable.
attack.mitre.org →
T1003.008 /etc/passwd and /etc/shadow Credential Access
Adversaries may attempt to dump the contents of <code>/etc/passwd</code> and <code>/etc/shadow</code> to enable offline password cracking.
attack.mitre.org →
T1007 System Service Discovery Discovery
Adversaries may try to gather information about registered local system services.
attack.mitre.org →
T1011.001 Exfiltration Over Bluetooth Exfiltration
Adversaries may attempt to exfiltrate data over Bluetooth rather than the command and control channel.
attack.mitre.org →
Derived from this CVE’s CWE(s) via the direct CWE→ATT&CK cross-walk.

CVEs Like This One

CVE-2026-20230Same product: Cisco Unified Communications Manager
CVE-2024-20353Same vendor: Cisco
CVE-2023-25653Same vendor: Cisco
CVE-2024-20375Same product: Cisco Unified Communications Manager
CVE-2023-20083Same vendor: Cisco
CVE-2025-20309Same product: Cisco Unified Communications Manager
CVE-2025-20312Same vendor: Cisco
CVE-2025-20326Same product: Cisco Unified Communications Manager
CVE-2023-20211Same product: Cisco Unified Communications Manager
CVE-2026-20054Same vendor: Cisco

Affected Assets

cisco
unified communications manager
11.5\(1.10000.6\), 12.0\(1.10000.10\), 12.5\(1.10000.22\), 14.0\(1.10000.20\)

Mitigating Controls

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

CP-7 Alternate Processing Site
addresses: CWE-835

Enables transfer to alternate site if an infinite loop at the primary renders processing unavailable.

SC-5 Denial-of-service Protection
addresses: CWE-835

Detects and mitigates infinite loops that produce sustained resource consumption.

Mitigating Controls (NIST CSF 2.0) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.

ID.RA-01 partial match
blocks

Static analysis and vuln scanning during asset assessment can detect unreachable loop exits.

PR.PS-06 partial match
blocks

Secure SDLC practices (reviews, testing, static analysis) directly prevent introduction of infinite-loop defects.

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

A.5.14 Information transfer partial match
removes
A.5.15 Access control partial match
removes
A.5.16 Identity management partial match
removes
A.5.17 Authentication information partial match
removes
A.5.18 Access rights partial match
removes
A.8.10 Information deletion partial match
removes

References