Raw vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:NCVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.
Summary
CVE-2023-38057 is a medium-severity Improper Input Validation (CWE-20) vulnerability in Otrs Survey. Its CVSS base score is 4.1 (Medium).
Operationally, exploitation aligns with the MITRE ATT&CK technique Protocol or Service Impersonation (T1001.003); ranked at the 30th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.
OWASP Top 10 for Web (2025)
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2023-41883
Vulnerability Data
An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the…
more
replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.
- CWE(s)
Related Threats
MITRE ATT&CK Enterprise Techniques
CVEs Like This One
Affected Assets
Mitigating Controls
Control response
—
—
—
V1.1.2V1.3.2
Likely Mitigating Controls AI
Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.
Directly implements checks on information inputs to reject invalid data before processing.
Penetration testing submits XSS payloads to web applications, detecting cross-site scripting flaws for subsequent remediation.
Security testing and developer training directly verify and enforce proper input validation, reducing exploitability of injection and malformed-data weaknesses.
Security testing and evaluation at multiple SDLC stages directly detects missing or flawed input validation, with the required remediation process ensuring fixes are applied.
Output validation against expected content can reject or sanitize script content in generated web pages, reducing XSS exploitability.
Spam protection mechanisms perform filtering and detection on inbound/outbound messages, directly compensating for missing or weak input validation of unsolicited content.
Mitigating Controls (NIST CSF 2.0) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.
Secure SDLC practices directly target introduction of XSS via coding standards/testing (mostly), yet the single broad outcome leaves many specific neutralization vectors unaddressed (partial).
Patching and EOL replacement can remediate known XSS instances in libraries or frameworks (partial) but do nothing to enforce input neutralization in application code (none).
Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.
A.5.6 only promotes membership in groups to improve knowledge, receive alerts, and share information; it performs no action that stops XSS exploitation (or even the underlying neutralization defect) and is a pure dependency for other controls per the owner's labeling rule.
Hardening callouts derived
DISA STIG baselines are authored against specific weaknesses. Where this CVE cites a broad weakness class, the mapping is not asserted at that abstraction (owner ruling, 2026-09-25: grade only at Base and below), so no rule is shown here rather than a rule shown against the wrong grain.
- No fine-grained STIG row for CWE-20, a class-level weakness, and none of its children carries one either.