Raw vector
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:HSummary
CVE-2024-29185 is a critical-severity OS Command Injection (CWE-78) vulnerability in Freescout Freescout. Its CVSS base score is 9.0 (Critical).
Operationally, exploitation aligns with the MITRE ATT&CK technique Command and Scripting Interpreter (T1059); ranked in the top 24% of CVEs by exploit likelihood; it is not currently listed in the CISA KEV catalog; a public proof-of-concept is referenced.
The strongest mitigations our analysis identified map to SA-11 (Developer Testing and Evaluation) and SI-10 (Information Input Validation) — see the control section below for these in your framework.
OWASP Top 10 for Web (2025)
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2024-26215
Vulnerability Data
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec…
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function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
- CWE(s)
Related Threats
MITRE ATT&CK Enterprise Techniques
CVEs Like This One
Affected Assets
Mitigating Controls
Control response
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V1.2.5V1.2.8V15.2.5
Mitigating Controls (NIST 800-53 r5) AI
Developer testing and evaluation can discover missing or incorrect command sanitization during development.
Input validation directly neutralizes or rejects special characters that would otherwise alter OS command structure.
Least privilege reduces the permissions available to any process that could be subverted by injected commands.
Least functionality restricts available OS commands and interpreters, limiting the blast radius of injection.
Secure engineering principles require proper neutralization of untrusted input before command construction.
Mitigating Controls (NIST CSF 2.0) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.
PR.PS-06's SDLC practices directly require secure coding and input handling that blocks command-injection defects, yet the single broad outcome leaves many specific neutralization vectors and verification gaps unaddressed.
Routine patching/maintenance can remediate known command-injection CVEs in dependencies (partial forward) but does nothing to stop developers from introducing improper neutralization in custom code (none reverse).
Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.
Security testing and code review target insecure use of operating-system command interfaces, catching command-injection flaws introduced during development.