CVE-2024-57727
Path Traversal in Simple-Help Simplehelp ≤ 5.5.8
Raw vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:NSummary
CVE-2024-57727 is a high-severity Path Traversal (CWE-22) vulnerability in Simple-Help Simplehelp. Its CVSS base score is 7.5 (High).
Operationally, exploitation aligns with the MITRE ATT&CK technique Exploit Public-Facing Application (T1190); ranked in the top 0.1% of CVEs by exploit likelihood; CISA has added it to the Known Exploited Vulnerabilities catalog.
The strongest mitigations our analysis identified map to AC-3 (Access Enforcement) and SI-10 (Information Input Validation) — see the control section below for these in your framework.
Deeper analysis AI-assisted summary
Synthesised by an AI model from the NVD description and linked references — a reading aid, not an authoritative source.
SimpleHelp remote support software versions 5.5.7 and earlier contain multiple path traversal vulnerabilities tracked as CVE-2024-57727. The flaws, assigned CWE-22, allow unauthenticated remote attackers to retrieve arbitrary files from the server by submitting specially crafted HTTP requests. Affected files include configuration data that stores secrets and hashed user passwords. The issue carries a CVSS 3.1 score of 7.5 with network attack vector, low complexity, and no required authentication or user interaction.
An attacker with network access to a SimpleHelp instance can directly exploit the path traversal conditions to exfiltrate sensitive server files. Successful exploitation yields configuration contents that may contain credentials or other material useful for further compromise of the host or connected systems.
Vendor guidance, research disclosures, and the CISA Known Exploited Vulnerabilities catalog address the issue, with the latter confirming observed exploitation in the wild. The associated EPSS score currently stands at 0.9405 with a recorded peak of 0.9413, indicating sustained and substantial exploitation interest following public disclosure.
OWASP Top 10 for Web (2025)
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2024-53725
Vulnerability Data
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets…
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and hashed user passwords.
- CWE(s)
- KEV Date Added
- 13 February 2025
Related Threats
MITRE ATT&CK Enterprise Techniques
CVEs Like This One
Affected Assets
Mitigating Controls
Control response
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V5.3.2
Mitigating Controls (NIST 800-53 r5) AI
Enforces the intended directory access authorizations that path traversal would otherwise bypass.
Input validation directly neutralizes special path elements before pathname construction occurs.
Least privilege reduces the impact of any unauthorized file access obtained via traversal.
Mitigating Controls (NIST CSF 2.0) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.
Patching/maintenance can remediate known path-traversal flaws in deployed software (partial prevention of exploitability) but does nothing to stop the coding defect from being introduced in the first place.
PR.AA-05 defines and reviews access policies but does not address code-level pathname neutralization, so neither direction prevents CWE-22.
Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.
Security testing in development catches path traversal via static/dynamic analysis.
Secure SDLC mandates input validation and path sanitization that directly prevent path traversal.
Application security requirements include rules for safe file handling and canonicalization.
Secure architecture principles require least-privilege file access and directory isolation.
Secure coding standards explicitly forbid unsafe path construction and mandate safe APIs.
Information access restriction limits which files an application may read or write.