CVE-2023-38060
Otrs 6.0.1 – 6.0.34
Raw vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:LSummary
CVE-2023-38060 is a medium-severity Improper Input Validation (CWE-20) vulnerability in Otrs Otrs. Its CVSS base score is 6.3 (Medium).
Operationally, exploitation aligns with the MITRE ATT&CK technique Exploit Public-Facing Application (T1190); ranked at the 49th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.
OWASP Top 10 for Web (2025)
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2023-41886
Vulnerability Data
Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic Interface modules allows any authenticated attacker to to perform an host header injection for the ContentType header of the attachment. This…
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issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
- CWE(s)
Related Threats
MITRE ATT&CK Enterprise Techniques
CVEs Like This One
Affected Assets
Mitigating Controls
Control response
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- 6 hardening rules · 3 OS baselines
V1.2.1V1.2.3V1.2.5V1.2.8
Likely Mitigating Controls AI
Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.
Security testing and evaluation at multiple SDLC stages directly detects missing or flawed input validation, with the required remediation process ensuring fixes are applied.
Security testing and developer training directly verify and enforce proper input validation, reducing exploitability of injection and malformed-data weaknesses.
Directly implements checks on information inputs to reject invalid data before processing.
Identifies indicators of injection attacks (command, SQL, LDAP, etc.) via anomaly and attack monitoring.
Spam protection mechanisms perform filtering and detection on inbound/outbound messages, directly compensating for missing or weak input validation of unsolicited content.
Mitigating Controls (NIST CSF 2.0) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.
Secure SDLC practices directly require and enforce input validation during development.
Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.
Testing against a defined set of requirements and using code review plus vulnerability scanning forces validation of inputs and handling of unanticipated conditions, reducing the chance that malformed data will be accepted.
Logging supports detection of injection attempts but does not prevent the weakness.
Monitoring activities can identify active injection attacks after they occur.
Secure-coding guidelines and mandatory security testing (including code scans) compel developers to validate and sanitize inputs at design and implementation time, lowering the incidence of malformed or malicious data reaching downstream components.
Mandating input controls that include integrity checks and input validation ensures that untrusted data is examined before use, blocking the root cause of many injection and malformed-data weaknesses.
Security-by-design principles explicitly call for data validation and sanitization at every layer, reducing the chance that malformed or malicious input will be processed without scrutiny.
Hardening callouts derived
Configuration rules from DISA STIG baselines that bear on weaknesses of the type cited by this CVE. Each rule is shown with the relationship its mapping actually records, against the CWE it was authored against. Derived via CVE→CWE over `controls_xwalks` (authoritative rows only; rows rated `none` are excluded).
RHEL 8 (1 rule)
- V-230265 RHEL 8 must prevent the installation of software, patches, service packs, device drivers, or operating system components of local packages without verification they have been digitally signed using a certificate that is issued by a Certificate Authority (CA) that is recognized and approved by the organization. prevents CWE-20