Security Resilience

CVE-2020-2506

Qnap Helpdesk ≤ 3.0.3

CISA KEVActive ExploitationEUVD Exploited
Published
03 February 2021
Modified
27 October 2025
KEV Added
25 March 2022
Patch / advisory
CVSS Score v3.1 7.3
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:L
EPSS Score 0.020 80th percentile
Risk Priority 82 floored blend · peak EPSS

CVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.

Summary

CVE-2020-2506 is a high-severity Improper Access Control (CWE-284) vulnerability in Qnap Helpdesk. Its CVSS base score is 7.3 (High).

Operationally, ranked in the top 20% of CVEs by exploit likelihood; CISA has added it to the Known Exploited Vulnerabilities catalog.

Deeper analysis AI-assisted summary

Synthesised by an AI model from the NVD description and linked references — a reading aid, not an authoritative source.

The vulnerability is an improper access control issue, tracked as CVE-2020-2506 with CWE-284, that affects QNAP Systems Inc. Helpdesk versions prior to 3.0.3 and earlier versions of QTS. Exploitation can allow an attacker to compromise the security of the software, specifically by gaining privileges or reading sensitive information. The issue carries a CVSS 3.1 base score of 7.3 reflecting network attack vector, low complexity, no required privileges or user interaction, and partial impacts to confidentiality, integrity, and availability.

An unauthenticated remote attacker can exploit the flaw over the network to obtain elevated privileges within the Helpdesk component or access sensitive data that should otherwise be restricted. Because the vulnerability requires no authentication or user interaction, it can be triggered directly against exposed instances, enabling privilege escalation or information disclosure that further compromises the affected QNAP system.

QNAP has published security advisory QSA-20-08 detailing the issue, and the CVE is listed in CISA's Known Exploited Vulnerabilities catalog, indicating confirmed real-world exploitation and the need for prompt remediation through the vendor-supplied update to Helpdesk 3.0.3 or later.

OWASP Top 10 for Web (2025)

EU & UK References

Vulnerability Data

The vulnerability have been reported to affect earlier versions of QTS. If exploited, this improper access control vulnerability could allow attackers to compromise the security of the software by gaining privileges, or reading sensitive information. This issue affects: QNAP Systems…

more

Inc. Helpdesk versions prior to 3.0.3.

CWE(s)
KEV Date Added
25 March 2022

Related Threats

CVEs Like This One

CVE-2016-3427Same product class: NAS / storage applianceboth on KEV
CVE-2024-21145Same product class: NAS / storage appliance
CVE-2024-20918Same product class: NAS / storage appliance
CVE-2023-22102Same product class: NAS / storage appliance
CVE-2023-21968Same product class: NAS / storage appliance
CVE-2023-28531Same product class: NAS / storage appliance
CVE-2024-20932Same product class: NAS / storage appliance
CVE-2025-30691Same product class: NAS / storage appliance
CVE-2024-20969Same product class: NAS / storage appliance
CVE-2025-24989Shared CWE-284both on KEV

Affected Assets

qnap
helpdesk
≤ 3.0.3

Mitigating Controls

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

addresses: CWE-284

The access control policy and procedures directly mandate and enforce proper access control mechanisms across the organization.

addresses: CWE-284

Device lock enforces restricted access until re-authentication, directly reducing unauthorized use of active sessions.

addresses: CWE-284

Supervision and review of access control activities directly detects and remediates improper access configurations or usages.

addresses: CWE-284

Explicitly identifying and documenting actions permitted without identification or authentication enforces proper access control boundaries by defining justified exceptions.

addresses: CWE-284

By automatically labeling outputs with security attributes, the control supports attribute-based enforcement and reduces exploitability of improper access control weaknesses.

addresses: CWE-284

Associating and retaining security attributes with data directly supports enforcement of access control decisions across storage, processing, and transmission.

addresses: CWE-284

Requiring prior authorization for each remote access type prevents improper access control over remote connections.

addresses: CWE-284

Requiring authorization of wireless access before allowing connections enforces proper access control for this access method.

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

blocks

A.5.1 only requires that an information security policy and topic-specific policies (including on access control) exist and are reviewed; it does not itself enforce, implement or act on any access restriction, so the weakness can still be exploited (per the owner's explicit rule that governance/dependency clauses score none on effect verbs).

blocks

A.5.15 directly mandates determining requirements, defining/implementing topic-specific access control policy+rules (with explicit references to 8.3, 5.16, 5.18), and enforcing authorized access while preventing unauthorized access, which squarely stops exploitation of most CWE-284 instances; the bounded remainder is the physical slice (explicitly delegated to 7.2-7.4) plus any second-order defects like path traversal that are not authorization decisions.

blocks

A.5.16's identity lifecycle (unique binding, timely disable/remove, no duplicates, oversight of shared/non-human) directly stops most improper access by ensuring the actor in an access decision is correctly identified and authorized; the bounded remainder is non-identity mechanisms in CWE-284 such as path traversal or CSRF that do not turn on actor identity at all.

blocks

A.5.18 directly governs the provisioning, review, adjustment and timely revocation of both physical and logical access rights per business rules, segregation of duties and risk-evaluated changes/terminations; this stops most unauthorized-actor exploitation paths named by CWE-284, with a bounded remainder (e.g. path-traversal or CSRF cases that are not authorization decisions at all)

blocks

A.5.2 defines and assigns roles/responsibilities for protection of information and risk acceptance; it does not itself enforce any access decision and cannot stop exploitation of improper access control (per the owner's labeling rule: governance/dependency clauses do not score on prevent/mitigate verbs)

finds

Ongoing audits and performance reviews of suppliers detect and correct situations where access controls or privilege assignments are weaker than contractually required, limiting an attacker's ability to exploit improper access control in the supplier's environment.

Hardening callouts derived

DISA STIG baselines are authored against specific weaknesses. Where this CVE cites a broad weakness class, the mapping is not asserted at that abstraction (owner ruling, 2026-09-25: grade only at Base and below), so no rule is shown here rather than a rule shown against the wrong grain.

  • No fine-grained STIG row for CWE-284, a pillar-level weakness. Rules are authored against its narrower children: CWE-749, CWE-1220.

References