CVE-2023-38058
Published: 24 July 2023
Summary
CVE-2023-38058 is a medium-severity Improper Privilege Management (CWE-269) vulnerability in Otrs Otrs. Its CVSS base score is 4.1 (Medium).
Operationally, ranked at the 42.6th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2023-41884
Vulnerability details
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
- CWE(s)
Related Threats
No named actor attribution yet. ATT&CK technique mapping in progress for this CVE.
Affected Assets
Mitigating Controls
Likely Mitigating Controls AI
Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.
Policy addresses roles, responsibilities, and privilege management to prevent improper privilege assignments.
Access supervision ensures privileges are assigned and managed without improper escalation or retention.
Assigning group/role memberships and access authorizations (privileges) while reviewing accounts addresses improper privilege management.
The small, testable reference monitor reduces the likelihood of incorrect authorization implementations.
Certification evaluates whether authorization decisions are correctly implemented and enforced.
Periodic review and documentation of connection needs reduces incorrect authorization.
Restricting who can perform changes helps ensure privileges are managed properly rather than assigned broadly.
Manages privileges by authorizing only approved personnel and supervising those lacking required authorizations for maintenance.