Raw vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:HCVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.
Summary
CVE-2024-12171 is a high-severity Missing Authorization (CWE-862) vulnerability in Elula Wsdesk. Its CVSS base score is 8.8 (High).
Operationally, exploitation aligns with the MITRE ATT&CK technique Exploitation for Privilege Escalation (T1068); ranked at the 40th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.
The strongest mitigations our analysis identified map to AC-24 (Access Control Decisions) and AC-25 (Reference Monitor) — see the control section below for these in your framework.
Deeper analysis AI-assisted summary
Synthesised by an AI model from the NVD description and linked references — a reading aid, not an authoritative source.
CVE-2024-12171 is a privilege escalation vulnerability in the ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress, stemming from a missing capability check on the 'eh_crm_agent_add_user' AJAX action. It affects all versions up to and including 3.2.6. The issue is classified under CWE-862 (Missing Authorization) with a CVSS v3.1 base score of 8.8 (AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H), indicating high severity due to its potential for significant confidentiality, integrity, and availability impacts.
Authenticated attackers with Subscriber-level access or higher can exploit this vulnerability remotely over the network with low complexity and no user interaction required. By sending a crafted AJAX request to the 'eh_crm_agent_add_user' action, they can create new administrative user accounts, effectively granting themselves or others full administrative privileges on the targeted WordPress site.
Wordfence published threat intelligence on the vulnerability, and remediation is available via patches in the WordPress plugin trac repository, including changesets such as 3227859 in class-crm-ajax-functions-one.php and related updates around changeset 3213791. Security practitioners should update to a version beyond 3.2.6 and review existing low-privilege accounts for signs of abuse.
OWASP Top 10 for Web (2025)
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2024-50646
Vulnerability Data
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for…
more
authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
- CWE(s)
Related Threats
MITRE ATT&CK Enterprise Techniques
CVEs Like This One
Affected Assets
Mitigating Controls
Control response
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- 5 hardening rules · 3 OS baselines
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Mitigating Controls (NIST 800-53 r5) AI
AC-3 directly requires enforcement of authorization decisions on every access request, structurally eliminating missing authorization checks.
AC-24 mandates that access control decisions are applied to each request, preventing bypass of authorization logic.
AC-25 requires a tamperproof, always-invoked reference monitor that ensures authorization checks cannot be omitted.
AC-6 reduces the set of actions reachable without proper authorization, limiting blast radius of missing checks.
Mitigating Controls (NIST CSF 2.0) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.
Explicitly requires defining, enforcing, and reviewing authorizations and least privilege, directly preventing missing authorization checks.
Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.
Requiring authentication and credentials before any access occurs eliminates the absence of authorization checks that would otherwise allow an unauthenticated actor to reach protected resources.
Requiring formal authorization of every access request before rights are granted ensures that checks for required permissions are performed, preventing missing authorization checks from being introduced.
Mandatory authorization checks and central records of granted rights ensure that every access attempt is preceded by an explicit decision rather than relying on missing checks.
Segregating the approval of access rights from their implementation provides an independent check that reduces the impact of missing authorization checks in the resulting system configuration.
By requiring competent outsiders to verify that every function enforces the need-to-know principle, the control lowers the likelihood that missing authorization checks persist undetected.
Defining authorization responsibilities and reviewing risk-treatment progress throughout the project lifecycle catches missing authorization checks before the system is deployed.
Hardening callouts derived
Configuration rules from DISA STIG baselines that bear on weaknesses of the type cited by this CVE. Each rule is shown with the relationship its mapping actually records, against the CWE it was authored against. Derived via CVE→CWE over `controls_xwalks` (authoritative rows only; rows rated `none` are excluded).
Oracle Linux 8 (2 rules)
- V-248581 OL 8 must require users to provide a password for privilege escalation. prevents CWE-862
- V-252656 The OL 8 operating system must not be configured to bypass password requirements for privilege escalation. prevents CWE-862
RHEL 7 (2 rules)
- V-251704 The Red Hat Enterprise Linux operating system must not be configured to bypass password requirements for privilege escalation. prevents CWE-862
- V-204429 The Red Hat Enterprise Linux operating system must be configured so that users must provide a password for privilege escalation. prevents CWE-862