CVE-2021-36097
Published: 18 October 2021
Summary
CVE-2021-36097 is a low-severity Incorrect Privilege Assignment (CWE-266) vulnerability in Otrs Otrs. Its CVSS base score is 3.5 (Low).
Operationally, ranked at the 29.7th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2021-22729
Vulnerability details
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS…
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8.0.x version: 8.0.16 and prior versions.
- CWE(s)
Related Threats
No named actor attribution yet. ATT&CK technique mapping in progress for this CVE.
Affected Assets
Mitigating Controls
Likely Mitigating Controls AI
Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.
Designation of a manager and policy dissemination ensures privileges are assigned according to defined roles.
Regular reviews catch incorrect privilege assignments to users, roles, or processes.
Explicitly specifying privileges and group/role memberships for accounts reduces the risk of incorrect privilege assignments.
The control requires explicit definition of separated access authorizations, making incorrect privilege assignments that bundle conflicting duties harder to implement.
Ensures privileges are assigned only as necessary rather than incorrectly over-granted.