Cyber Resilience

CVE-2025-20354

Cisco Unified Contact Center Express ≤ 12.5\(1\)_su03_es07

Published
05 November 2025
Modified
07 November 2025
Patch / advisory
CVSS Score v3.1 9.8
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
EPSS Score 0.0087 55th percentile
Risk Priority 73 floored blend · peak EPSS

Summary

CVE-2025-20354 is a critical-severity Unrestricted Upload of File with Dangerous Type (CWE-434) vulnerability in Cisco Unified Contact Center Express. Its CVSS base score is 9.8 (Critical).

Operationally, exploitation aligns with the MITRE ATT&CK technique Exploit Public-Facing Application (T1190); ranked in the top 45% of CVEs by exploit likelihood; it is not currently listed in the CISA KEV catalog.

The strongest mitigations our analysis identified map to SI-3 (Malicious Code Protection) and CM-7 (Least Functionality) — see the control section below for these in your framework.

Deeper analysis AI-assisted summary

Synthesised by an AI model from the NVD description and linked references — a reading aid, not an authoritative source.

CVE-2025-20354 is a critical vulnerability in the Java Remote Method Invocation (RMI) process of Cisco Unified CCX, arising from improper authentication mechanisms associated with specific features. Published on 2025-11-05, it carries a CVSS v3.1 base score of 9.8 (AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H) and is classified under CWE-434 (Unrestricted Upload of File with Dangerous Type). The flaw allows an unauthenticated, remote attacker to upload arbitrary files to an affected system.

An unauthenticated, remote attacker can exploit the vulnerability by uploading a crafted file through the Java RMI process. Successful exploitation enables the attacker to execute arbitrary commands on the underlying operating system and elevate privileges to root.

The Cisco Security Advisory at https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cc-unauth-rce-QeN8h7mQ provides details on affected versions and recommended mitigations.

OWASP Top 10 for Web (2025)

EU & UK References

Vulnerability Data

A vulnerability in the Java Remote Method Invocation (RMI) process of Cisco Unified CCX could allow an unauthenticated, remote attacker to upload arbitrary files and execute arbitrary commands with root permissions on an affected system. This vulnerability is due to…

more

improper authentication mechanisms that are associated to specific Cisco Unified CCX features. An attacker could exploit this vulnerability by uploading a crafted file to an affected system through the Java RMI process. A successful exploit could allow the attacker to execute arbitrary commands on the underlying operating system and elevate privileges to root.

CWE(s)

Related Threats

MITRE ATT&CK Enterprise Techniques

T1190 Exploit Public-Facing Application Initial Access
Adversaries may attempt to exploit a weakness in an Internet-facing host or system to initially access a network.
T1505 Server Software Component Persistence
Adversaries may abuse legitimate extensible development features of servers to establish persistent access to systems.
T1505.003 Web Shell Persistence
Adversaries may backdoor web servers with web shells to establish persistent access to systems.
T1059 Command and Scripting Interpreter Execution
Adversaries may abuse command and script interpreters to execute commands, scripts, or binaries.
T1105 Ingress Tool Transfer Command And Control
Adversaries may transfer tools or other files from an external system into a compromised environment.
Derived from this CVE’s CWE(s) via the direct CWE→ATT&CK cross-walk.

CVEs Like This One

CVE-2025-20375Same product: Cisco Unified Contact Center Express
CVE-2025-20376Same product: Cisco Unified Contact Center Express
CVE-2025-20274Same product: Cisco Unified Contact Center Express
CVE-2025-20374Same product: Cisco Unified Contact Center Express
CVE-2025-20277Same product: Cisco Unified Contact Center Express
CVE-2025-20358Same product: Cisco Unified Contact Center Express
CVE-2025-20275Same product: Cisco Unified Contact Center Express
CVE-2025-20276Same product: Cisco Unified Contact Center Express
CVE-2023-20096Same product: Cisco Unified Contact Center Express
CVE-2023-20232Same product: Cisco Unified Contact Center Express

Affected Assets

cisco
unified contact center express
15.0 · ≤ 12.5\(1\)_su03_es07

Mitigating Controls

Control response

Prevent
Stop it (NIST 800-53)

Detect
Catch it (NIST detect / respond)

Harden
Shrink the surface (DISA STIG)

Validate
Prove the fix (OWASP ASVS)
  • V5.1.1

Mitigating Controls (NIST 800-53 r5) AI

Malicious-code protection at entry points blocks dangerous file types from being accepted and executed.

Least functionality restricts the file types and automatic processing capabilities the system will accept.

SC-18 Mobile Code partial match

Mobile-code controls define, authorize, and block unacceptable uploaded code before automatic processing occurs.

Mitigating Controls (NIST CSF 2.0) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.

PR.PS-05 mostly match
prevents

Restricting execution of unauthorized software directly blocks dangerous uploaded files from running.

PR.PS-01 partial match
prevents

Hardened configuration baselines can enforce allowed file types and processing rules.

PR.PS-06 partial match
prevents

Secure development practices include input validation and file-type restrictions that prevent this weakness.

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

finds

Configuration and acceptance testing verify that file-upload handling enforces allowed types and does not permit dangerous content to be stored or executed.

prevents

Secure-coding guidelines and security testing explicitly address restrictions on allowed file types and upload handling, reducing the risk that dangerous file uploads are accepted without validation.

prevents

Mandated testing for malicious content and known vulnerabilities reduces the likelihood that an outsourced component will contain or accept dangerous file types that could later be uploaded or executed.

mitigates

Application allow-listing and pre-use scanning of received files directly blocks the introduction of executable content that has not been vetted, eliminating the primary vector for unrestricted dangerous file uploads.

References