Cyber Resilience

CVE-2013-4717

High

Published: 09 August 2021

Published
09 August 2021
Modified
21 November 2024
KEV Added
—
Patch
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CVSS Score v3.1 8.8 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
EPSS Score 0.0090 76.1th percentile
Risk Priority 18 60% EPSS · 20% KEV · 20% CVSS

Summary

CVE-2013-4717 is a high-severity SQL Injection (CWE-89) vulnerability in Otrs Otrs. Its CVSS base score is 8.8 (High).

Operationally, ranked in the top 23.9% of CVEs by exploit likelihood; it is not currently listed in the CISA KEV catalog.

EU & UK References

Vulnerability details

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm,…

more

and Kernel/System/TicketSearch.pm.

CWE(s)
CWE-89

Related Threats

No named actor attribution yet. ATT&CK technique mapping in progress for this CVE.

Affected Assets

otrs
otrs
3.0.0 — 3.0.21 · 3.1.0 — 3.1.17 · 3.2.0 — 3.2.8
otrs
otrs itsm
3.0.0 — 3.0.8 · 3.1.0 — 3.1.9 · 3.2.0 — 3.2.6

Mitigating Controls

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

CA-8 Penetration Testing
addresses: CWE-89

Penetration testing uses SQL injection payloads against database interfaces, identifying and supporting fixes for SQL injection weaknesses.

SI-10 Information Input Validation
addresses: CWE-89

Validates query inputs to prevent SQL syntax or command manipulation.

References