Security Resilience

CVE-2023-23077

XSS in Zohocorp Manageengine Servicedesk Plus 13.0

XSS
Published
01 February 2023
Modified
27 March 2025
Patch / advisory
View advisory
CVSS Score v3.1 6.1
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
EPSS Score 0.028 86th percentile
Risk Priority 61 floored blend · peak EPSS

CVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.

Summary

CVE-2023-23077 is a medium-severity Cross-site Scripting (CWE-79) vulnerability in Zohocorp Manageengine Servicedesk Plus. Its CVSS base score is 6.1 (Medium).

Operationally, exploitation aligns with the MITRE ATT&CK technique Protocol or Service Impersonation (T1001.003); ranked in the top 14% of CVEs by exploit likelihood; it is not currently listed in the CISA KEV catalog.

Deeper analysis AI-assisted summary

Synthesised by an AI model from the NVD description and linked references — a reading aid, not an authoritative source.

CVE-2023-23077 is a cross-site scripting vulnerability (CWE-79) affecting Zoho ManageEngine ServiceDesk Plus version 13. It resides in the comment field used when adding a new status comment and carries a CVSS 3.1 score of 6.1 reflecting network attack vector, low complexity, no required privileges, and required user interaction with changed scope.

An unauthenticated remote attacker can supply a crafted comment that executes arbitrary script in the browser of another user who views the affected status. Successful exploitation can result in limited disclosure or modification of information within the application context visible to the victim.

Official advisories and details are published by Zoho at the ManageEngine CVE page and the corresponding Zoho bug-bounty report. The EPSS score remains flat at 0.2567 with no indicated rise after disclosure.

OWASP Top 10 for Web (2025)

A05:2025 Injection

EU & UK References

Vulnerability Data

Cross site scripting (XSS) vulnerability in Zoho ManageEngine ServiceDesk Plus 13 via the comment field when adding a new status comment.

CWE(s)
CWE-79

Related Threats

MITRE ATT&CK Enterprise Techniques

T1001.003 Protocol or Service Impersonation Command And Control
Adversaries may impersonate legitimate protocols or web service traffic to disguise command and control activity and thwart analysis efforts.
attack.mitre.org →
T1003.004 LSA Secrets Credential Access
Adversaries with SYSTEM access to a host may attempt to access Local Security Authority (LSA) secrets, which can contain a variety of different credential materials, such as credentials for service accounts.
attack.mitre.org →
T1003.005 Cached Domain Credentials Credential Access
Adversaries may attempt to access cached domain credentials used to allow authentication to occur in the event a domain controller is unavailable.
attack.mitre.org →
T1007 System Service Discovery Discovery
Adversaries may try to gather information about registered local system services.
attack.mitre.org →
T1011 Exfiltration Over Other Network Medium Exfiltration
Adversaries may attempt to exfiltrate data over a different network medium than the command and control channel.
attack.mitre.org →
T1012 Query Registry Discovery
Adversaries may interact with the Windows Registry to gather information about the system, configuration, and installed software.
attack.mitre.org →
Derived from this CVE’s CWE(s) via the direct CWE→ATT&CK cross-walk.

CVEs Like This One

CVE-2023-23078Same product: Zohocorp Manageengine Servicedesk Plus
CVE-2023-23073Same product: Zohocorp Manageengine Servicedesk Plus
CVE-2023-23074Same product: Zohocorp Manageengine Servicedesk Plus
CVE-2023-37308Same product class: network monitoring / SIEM
CVE-2023-29442Same product class: network monitoring / SIEM
CVE-2023-28341Same product class: network monitoring / SIEM
CVE-2023-38331Same product class: network monitoring / SIEM
CVE-2023-38333Same product class: network monitoring / SIEM
CVE-2023-23075Same product class: network monitoring / SIEM
CVE-2022-47523Same product class: network monitoring / SIEM

Affected Assets

zohocorp
manageengine servicedesk plus
13.0

Mitigating Controls

Control response

Prevent
Stop it (NIST 800-53)

—

Detect
Catch it (NIST detect / respond)

—

Harden
Shrink the surface (DISA STIG)

—

Validate
Prove the fix (OWASP ASVS)
  • V1.1.2
  • V1.3.2

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

CA-8 Penetration Testing
addresses: CWE-79

Penetration testing submits XSS payloads to web applications, detecting cross-site scripting flaws for subsequent remediation.

SI-10 Information Input Validation
addresses: CWE-79

Validates web inputs to reject script-related content that could produce XSS.

SI-15 Information Output Filtering
addresses: CWE-79

Output validation against expected content can reject or sanitize script content in generated web pages, reducing XSS exploitability.

Mitigating Controls (NIST CSF 2.0) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.

PR.PS-06 mostly match
blocks

Secure SDLC practices directly target introduction of XSS via coding standards/testing (mostly), yet the single broad outcome leaves many specific neutralization vectors unaddressed (partial).

PR.PS-02 partial match
blocks

Patching and EOL replacement can remediate known XSS instances in libraries or frameworks (partial) but do nothing to enforce input neutralization in application code (none).

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

A.5.14 Information transfer partial match
removes
A.5.15 Access control partial match
removes
A.5.16 Identity management partial match
removes
A.5.17 Authentication information partial match
removes
A.5.18 Access rights partial match
removes
A.5.6 Contact with special interest groups partial match
blocks

A.5.6 only promotes membership in groups to improve knowledge, receive alerts, and share information; it performs no action that stops XSS exploitation (or even the underlying neutralization defect) and is a pure dependency for other controls per the owner's labeling rule.

References