Raw vector
CVSS:3.1/AV:N/AC:H/PR:N/UI:R/S:U/C:H/I:N/A:NCVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.
Summary
CVE-2024-20396 is a medium-severity Exposure of Sensitive Information to an Unauthorized Actor (CWE-200) vulnerability in Cisco Webex Teams. Its CVSS base score is 5.3 (Medium).
Operationally, ranked at the 35th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.
The strongest mitigations our analysis identified map to AC-3 (Access Enforcement) and AC-4 (Information Flow Enforcement) — see the control section below for these in your framework.
OWASP Top 10 for Web (2025)
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2024-18111
Vulnerability Data
A vulnerability in the protocol handlers of Cisco Webex App could allow an unauthenticated, remote attacker to gain access to sensitive information. This vulnerability exists because the affected application does not safely handle file protocol handlers. An attacker could exploit…
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this vulnerability by persuading a user to follow a link that is designed to cause the application to send requests. If the attacker can observe transmitted traffic in a privileged network position, a successful exploit could allow the attacker to capture sensitive information, including credential information, from the requests.
- CWE(s)
Related Threats
CVEs Like This One
Affected Assets
Mitigating Controls
Mitigating Controls (NIST 800-53 r5) AI
Access enforcement directly stops unauthorized actors from obtaining sensitive information.
Information flow enforcement structurally prevents sensitive data from reaching unauthorized recipients.
Protection of information at rest prevents unauthorized exposure of stored sensitive data.
Transmission confidentiality mechanisms stop exposure of sensitive data on the wire.
Least privilege reduces the set of actors who can reach sensitive information.
Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI
Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.
A.5.10 only requires awareness, a topic-specific acceptable-use policy stating expected behaviours/monitoring, and procedures referencing classification and other controls; per the owner's explicit rule on labelling and similar dependency-style clauses, this does not itself prevent exposure (CWE-200) unless access/DLP/etc. act on it.
Requiring the return of all physical and electronic assets plus secure deletion of organizational data from personal devices reduces the chance that sensitive information remains accessible to departing personnel.
A.5.12 only defines and communicates a classification scheme so that protection needs can be understood; per the owner's explicit rule, labeling/classification does not itself prevent exposure and requires other controls (e.g. access enforcement) to act on it.
By requiring classification labels and metadata on all information assets, the control makes it harder for sensitive data to be inadvertently exposed because downstream systems and users can recognize and enforce handling rules based on those labels.
Requiring encryption, access controls, and recipient authentication for transfers directly reduces the chance that sensitive data reaches an unauthorized observer.
Secure delivery, protected storage, and confidentiality of allocation records limit exposure of authentication material to unauthorized observers.
Hardening callouts derived
DISA STIG baselines are authored against specific weaknesses. Where this CVE cites a broad weakness class, the mapping is not asserted at that abstraction (owner ruling, 2026-09-25: grade only at Base and below), so no rule is shown here rather than a rule shown against the wrong grain.