Cyber Resilience

CVE-2024-6540

Otrs 8.0.0 – 2024.5.2

Published
15 July 2024
Modified
21 November 2024
Patch / advisory
View advisory
CVSS Score v3.1 5.7
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
EPSS Score 0.0039 31th percentile
Risk Priority 45 floored blend · peak EPSS

Summary

CVE-2024-6540 is a medium-severity Improper Filtering of Special Elements (CWE-790) vulnerability in Otrs Otrs. Its CVSS base score is 5.7 (Medium).

Operationally, exploitation aligns with the MITRE ATT&CK technique PowerShell (T1059.001); ranked at the 31th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.

The strongest mitigations our analysis identified map to SI-10 (Information Input Validation) and SI-15 (Information Output Filtering) — see the control section below for these in your framework.

EU & UK References

Vulnerability Data

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only…

more

occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

CWE(s)
CWE-790NVD-CWE-noinfo

Related Threats

MITRE ATT&CK Enterprise Techniques

T1059.001 PowerShell Execution
Adversaries may abuse PowerShell commands and scripts for execution.
attack.mitre.org →
T1059.003 Windows Command Shell Execution
Adversaries may abuse the Windows command shell for execution.
attack.mitre.org →
T1059.004 Unix Shell Execution
Adversaries may abuse Unix shell commands and scripts for execution.
attack.mitre.org →
T1659 Content Injection Initial Access
Adversaries may gain access and continuously communicate with victims by injecting malicious content into systems through online network traffic.
attack.mitre.org →
T1674 Input Injection Execution
Adversaries may simulate keystrokes on a victim’s computer by various means to perform any type of action on behalf of the user, such as launching the command interpreter using keyboard shortcuts, typing an inline script to be executed,…
attack.mitre.org →
T1059 Command and Scripting Interpreter Execution
Adversaries may abuse command and script interpreters to execute commands, scripts, or binaries.
attack.mitre.org →
Derived from this CVE’s CWE(s) via the direct CWE→ATT&CK cross-walk.

CVEs Like This One

CVE-2023-38056Same product: Otrs Otrs
CVE-2023-38060Same product: Otrs Otrs
CVE-2026-48209Same product: Otrs Otrs
CVE-2023-1250Same product: Otrs Otrs
CVE-2023-5421Same product: Otrs Otrs
CVE-2023-1248Same product: Otrs Otrs
CVE-2026-48188Same product: Otrs Otrs
CVE-2025-24387Same product: Otrs Otrs
CVE-2024-23790Same product: Otrs Otrs
CVE-2026-48208Same product: Otrs Otrs

Affected Assets

otrs
otrs
8.0.0 — 2024.5.2

Mitigating Controls

Mitigating Controls (NIST 800-53 r5) AI

SI-10 Information Input Validation good match

Input validation directly requires checking and filtering special elements in data received from upstream before further processing or forwarding.

SI-15 Information Output Filtering good match

Output filtering validates data sent downstream and can catch or correct unfiltered special elements prior to transmission.

Mitigating Controls (NIST CSF 2.0) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.

PR.PS-06 mostly match
prevents

Secure SDLC practices directly require proper sanitization and filtering of special elements before data passes downstream.

ID.RA-01 partial match
prevents

Identifying recorded vulnerabilities can surface missing input filters during code or configuration review.

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

A.8.29 Security testing in development and acceptance mostly match
finds

Security testing can detect improper filtering but does not itself implement the filtering control.

A.8.25 Secure development life cycle partial match
prevents

Secure development life cycle mandates input validation and sanitization that directly prevents improper filtering of special elements.

A.8.26 Application security requirements partial match
prevents

Application security requirements explicitly call for input validation controls that mitigate improper special-element filtering.

A.8.27 Secure system architecture and engineering principles partial match
prevents

Secure system architecture and engineering principles include defensive input handling that reduces the risk of unfiltered special elements.

A.8.28 Secure coding partial match
prevents

Secure coding standards require proper filtering and encoding of special elements before downstream processing.

References