Cyber Resilience

CVE-2020-24881

SSRF in Enhancesoft Osticket ≤ 1.14.3

Public PoCHigh EPSSSSRF
Published
02 November 2020
Modified
10 July 2026
Patch / advisory
View advisory
CVSS Score v3.1 9.8
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
EPSS Score 0.73 99.4th percentile
Risk Priority 97 floored blend · peak EPSS

Summary

CVE-2020-24881 is a critical-severity SSRF (CWE-918) vulnerability in Enhancesoft Osticket. Its CVSS base score is 9.8 (Critical).

Operationally, ranked in the top 0.6% of CVEs by exploit likelihood; it is not currently listed in the CISA KEV catalog; a public proof-of-concept is referenced.

OWASP Top 10 for Web (2025)

A01:2025 Broken Access Control

EU & UK References

Vulnerability Data

SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning.

CWE(s)
CWE-918

Related Threats

Likely ATT&CK TechniquesAI

Techniques this vulnerability likely enables, inferred from its description, weakness type, and attributed-actor tradecraft. Confidence is per-technique.

T1190 Exploit Public-Facing Application Initial Accessconfidence: HIGH
SSRF in a public-facing web application directly enables exploitation of the server to reach internal resources.
attack.mitre.org →
T1046 Network Service Discovery Discoveryconfidence: HIGH
The SSRF vulnerability explicitly allows an attacker to perform port scanning against internal hosts.
attack.mitre.org →
T1105 Ingress Tool Transfer Command And Controlconfidence: MEDIUM
SSRF can be abused to fetch and write malicious files onto the server from attacker-controlled locations.
attack.mitre.org →
inferred from description + CWE · MITRE ATT&CK Enterprise v19.0

CVEs Like This One

CVE-2023-46967Same product: Enhancesoft Osticket
CVE-2025-26241Same product: Enhancesoft Osticket
CVE-2023-30082Same product: Enhancesoft Osticket
CVE-2023-1316Same product: Enhancesoft Osticket
CVE-2023-1315Same product: Enhancesoft Osticket
CVE-2026-26895Same product: Enhancesoft Osticket
CVE-2023-1320Same product: Enhancesoft Osticket
CVE-2023-27148Same product: Enhancesoft Osticket
CVE-2023-1319Same product: Enhancesoft Osticket
CVE-2023-1318Same product: Enhancesoft Osticket

Affected Assets

enhancesoft
osticket
≤ 1.14.3

Mitigating Controls

Control response

Prevent
Stop it (NIST 800-53)

—

Detect
Catch it (NIST detect / respond)

—

Harden
Shrink the surface (DISA STIG)

—

Validate
Prove the fix (OWASP ASVS)
  • V1.3.6
  • V1.5.3
  • V5.3.2
  • V10.4.7

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

CA-8 Penetration Testing
addresses: CWE-918

Penetration testing attempts server-side requests to internal resources, identifying SSRF weaknesses for remediation.

SC-7 Boundary Protection
addresses: CWE-918

Outbound connections to external resources can be monitored and limited at the boundary, reducing SSRF impact.

SI-10 Information Input Validation
addresses: CWE-918

Validates server-side URLs and resource references to block SSRF attempts.

SI-4 System Monitoring
addresses: CWE-918

Detects server-side request forgery through monitoring of unexpected outbound connections.

Mitigating Controls (NIST CSF 2.0) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.

PR.PS-06 mostly match
prevents

Secure development practices directly include input validation and destination allow-listing that prevent SSRF.

DE.CM-09 partial match
prevents

Runtime monitoring of web applications and services can detect anomalous outbound requests indicative of SSRF.

ID.RA-01 partial match
prevents

Vulnerability identification processes can discover and record SSRF flaws in web applications.

PR.IR-01 partial match
prevents

Network segmentation and egress controls can limit the damage from successful SSRF requests.

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

A.5.7 Threat intelligence partial match
prevents

Operational threat data describing SSRF campaigns can be used to tighten outbound-request allow-lists and detection rules before attackers exploit them.

References