Security Resilience

CVE-2023-20061

Info Disclosure in Cisco Packaged Contact Center Enterprise

Published
03 March 2023
Modified
21 November 2024
Patch / advisory
CVSS Score v3.1 6.5
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
EPSS Score 0.0073 53th percentile
Risk Priority 51 floored blend · peak EPSS

CVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.

Summary

CVE-2023-20061 is a medium-severity Exposure of Sensitive Information to an Unauthorized Actor (CWE-200) vulnerability in Cisco Packaged Contact Center Enterprise. Its CVSS base score is 6.5 (Medium).

Operationally, ranked in the top 47% of CVEs by exploit likelihood; it is not currently listed in the CISA KEV catalog.

OWASP Top 10 for Web (2025)

EU & UK References

Vulnerability Data

Multiple vulnerabilities in Cisco Unified Intelligence Center could allow an authenticated, remote attacker to collect sensitive information or perform a server-side request forgery (SSRF) attack on an affected system. Cisco plans to release software updates that address these vulnerabilities.

CWE(s)

Related Threats

CVEs Like This One

CVE-2023-20062Same product: Cisco Packaged Contact Center Enterprise
CVE-2023-20058Same product: Cisco Packaged Contact Center Enterprise
CVE-2025-20129Same product: Cisco Unified Contact Center Express
CVE-2023-20096Same product: Cisco Unified Contact Center Express
CVE-2022-20821Same vendor: Cisco
CVE-2025-20270Same vendor: Cisco
CVE-2020-3259Same vendor: Cisco
CVE-2024-20396Same vendor: Cisco
CVE-2023-20232Same product: Cisco Unified Contact Center Express
CVE-2016-6415Same vendor: Cisco

Affected Assets

cisco
packaged contact center enterprise
all versions
cisco
unified contact center enterprise
all versions
cisco
unified contact center express
all versions
cisco
unified intelligence center
≤ 12.6\(2\)

Mitigating Controls

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

addresses: CWE-668 CWE-200

Controls whether organization resources are exposed to external system spheres by permitting or prohibiting their use.

addresses: CWE-200 CWE-668

By enforcing authorization matching prior to sharing, the control reduces the risk of exposing sensitive information to unauthorized actors.

addresses: CWE-200 CWE-668

Review and removal of nonpublic information from publicly accessible systems directly prevents exposure of sensitive data to unauthorized actors.

addresses: CWE-200 CWE-668

Data mining protection mechanisms detect and block unauthorized bulk extraction of sensitive data, directly mitigating exposure to unauthorized actors.

addresses: CWE-200 CWE-668

Documenting information locations and authorized users enables better protection against unauthorized exposure of sensitive data.

addresses: CWE-200 CWE-668

Media marking ensures sensitive information on removable or system media is handled according to its classification, reducing the chance of inadvertent exposure to unauthorized actors.

addresses: CWE-200 CWE-668

Protecting and controlling media during external transport prevents exposure of sensitive information to unauthorized actors.

addresses: CWE-200 CWE-668

Assessing control effectiveness and providing incident communication channels at alternate sites reduces the likelihood of sensitive information exposure to unauthorized actors.

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

blocks

A.5.10 only requires awareness, a topic-specific acceptable-use policy stating expected behaviours/monitoring, and procedures referencing classification and other controls; per the owner's explicit rule on labelling and similar dependency-style clauses, this does not itself prevent exposure (CWE-200) unless access/DLP/etc. act on it.

blocks

Requiring the return of all physical and electronic assets plus secure deletion of organizational data from personal devices reduces the chance that sensitive information remains accessible to departing personnel.

blocks

A.5.12 only defines and communicates a classification scheme so that protection needs can be understood; per the owner's explicit rule, labeling/classification does not itself prevent exposure and requires other controls (e.g. access enforcement) to act on it.

blocks

By requiring classification labels and metadata on all information assets, the control makes it harder for sensitive data to be inadvertently exposed because downstream systems and users can recognize and enforce handling rules based on those labels.

blocks

Requiring encryption, access controls, and recipient authentication for transfers directly reduces the chance that sensitive data reaches an unauthorized observer.

blocks

Secure delivery, protected storage, and confidentiality of allocation records limit exposure of authentication material to unauthorized observers.

Hardening callouts derived

DISA STIG baselines are authored against specific weaknesses. Where this CVE cites a broad weakness class, the mapping is not asserted at that abstraction (owner ruling, 2026-09-25: grade only at Base and below), so no rule is shown here rather than a rule shown against the wrong grain.

  • No fine-grained STIG row for CWE-200, a class-level weakness. Rules are authored against its narrower children: CWE-213, CWE-359, CWE-497, CWE-538, CWE-1295.
  • No fine-grained STIG row for CWE-668, a class-level weakness. Rules are authored against its narrower children: CWE-427, CWE-552.

References