Security Resilience

CVE-2023-20062

SSRF in Cisco Packaged Contact Center Enterprise

Published
03 March 2023
Modified
21 November 2024
Patch / advisory
CVSS Score v3.1 6.5
Click a component to see what it means
Raw vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
EPSS Score 0.0053 43th percentile
Risk Priority 51 floored blend · peak EPSS

CVSS and EPSS are reproduced from their sources (NVD, FIRST EPSS). Risk Priority is our own derived reading, not an NVD score.

Summary

CVE-2023-20062 is a medium-severity Exposure of Sensitive Information to an Unauthorized Actor (CWE-200) vulnerability in Cisco Packaged Contact Center Enterprise. Its CVSS base score is 6.5 (Medium).

Operationally, exploitation aligns with the MITRE ATT&CK technique LSASS Memory (T1003.001); ranked at the 43th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.

OWASP Top 10 for Web (2025)

EU & UK References

Vulnerability Data

Multiple vulnerabilities in Cisco Unified Intelligence Center could allow an authenticated, remote attacker to collect sensitive information or perform a server-side request forgery (SSRF) attack on an affected system. Cisco plans to release software updates that address these vulnerabilities.

CWE(s)

Related Threats

MITRE ATT&CK Enterprise Techniques

T1003.001 LSASS Memory Credential Access
Adversaries may attempt to access credential material stored in the process memory of the Local Security Authority Subsystem Service (LSASS).
T1003.005 Cached Domain Credentials Credential Access
Adversaries may attempt to access cached domain credentials used to allow authentication to occur in the event a domain controller is unavailable.
T1021.001 Remote Desktop Protocol Lateral Movement
Adversaries may use [Valid Accounts](https://attack.
T1021.002 SMB/Windows Admin Shares Lateral Movement
Adversaries may use [Valid Accounts](https://attack.
T1021.004 SSH Lateral Movement
Adversaries may use [Valid Accounts](https://attack.
T1021.007 Cloud Services Lateral Movement
Adversaries may log into accessible cloud services within a compromised environment using [Valid Accounts](https://attack.
Derived from this CVE’s CWE(s) via the direct CWE→ATT&CK cross-walk.

CVEs Like This One

CVE-2023-20061Same product: Cisco Packaged Contact Center Enterprise
CVE-2025-20288Same product: Cisco Unified Contact Center Express
CVE-2026-20230Same vendor: Cisco
CVE-2023-20002Same vendor: Cisco
CVE-2024-20404Same vendor: Cisco
CVE-2022-20821Same vendor: Cisco
CVE-2020-3259Same vendor: Cisco
CVE-2024-20332Same vendor: Cisco
CVE-2024-20396Same vendor: Cisco
CVE-2026-76389Same vendor: Cisco

Affected Assets

cisco
packaged contact center enterprise
all versions
cisco
unified contact center enterprise
all versions
cisco
unified contact center express
all versions
cisco
unified intelligence center
≤ 12.6\(2\)

Mitigating Controls

Control response

Prevent
Stop it (NIST 800-53)

—

Detect
Catch it (NIST detect / respond)

—

Harden
Shrink the surface (DISA STIG)

—

Validate
Prove the fix (OWASP ASVS)
  • V1.3.6
  • V1.5.3
  • V5.3.2
  • V10.4.7

Likely Mitigating Controls AI

Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.

addresses: CWE-200 CWE-918

Penetration testing attempts to access or extract sensitive data, revealing exposure of sensitive information to unauthorized actors.

addresses: CWE-200

Automated marking applies security attributes to system outputs, making it harder for attackers to exploit unmarked sensitive information leading to unauthorized exposure.

addresses: CWE-200

Proper attribute retention and permitted-value enforcement limits unauthorized actors from accessing sensitive information lacking correct labels.

addresses: CWE-200

Prevents unauthorized exposure of sensitive information by prohibiting untrusted external systems from processing or storing it.

addresses: CWE-200

By enforcing authorization matching prior to sharing, the control reduces the risk of exposing sensitive information to unauthorized actors.

addresses: CWE-200

Review and removal of nonpublic information from publicly accessible systems directly prevents exposure of sensitive data to unauthorized actors.

addresses: CWE-200

Data mining protection mechanisms detect and block unauthorized bulk extraction of sensitive data, directly mitigating exposure to unauthorized actors.

addresses: CWE-200

Literacy training teaches users to recognize and avoid actions that result in unauthorized exposure of sensitive information.

Mitigating Controls (NIST CSF 2.0) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→CSF cross-walk (authority under review) — links open the control.

DE.CM-09 partial match
blocks

Runtime monitoring of web applications and services can detect anomalous outbound requests indicative of SSRF.

ID.RA-01 partial match
blocks

Vulnerability identification processes can discover and record SSRF flaws in web applications.

PR.IR-01 partial match
blocks

Network segmentation and egress controls can limit the damage from successful SSRF requests.

PR.PS-06 partial match
blocks

Secure development practices directly include input validation and destination allow-listing that prevent SSRF.

Mitigating Controls (ISO/IEC 27001:2022 Annex A) AI

Derived directly from the weakness types (CWEs) cited in the NVD entry via our AI-authored CWE→ISO cross-walk (authority under review) — links open the control.

blocks

A.5.10 only requires awareness, a topic-specific acceptable-use policy stating expected behaviours/monitoring, and procedures referencing classification and other controls; per the owner's explicit rule on labelling and similar dependency-style clauses, this does not itself prevent exposure (CWE-200) unless access/DLP/etc. act on it.

blocks

Requiring the return of all physical and electronic assets plus secure deletion of organizational data from personal devices reduces the chance that sensitive information remains accessible to departing personnel.

blocks

A.5.12 only defines and communicates a classification scheme so that protection needs can be understood; per the owner's explicit rule, labeling/classification does not itself prevent exposure and requires other controls (e.g. access enforcement) to act on it.

blocks

By requiring classification labels and metadata on all information assets, the control makes it harder for sensitive data to be inadvertently exposed because downstream systems and users can recognize and enforce handling rules based on those labels.

blocks

Requiring encryption, access controls, and recipient authentication for transfers directly reduces the chance that sensitive data reaches an unauthorized observer.

Hardening callouts derived

DISA STIG baselines are authored against specific weaknesses. Where this CVE cites a broad weakness class, the mapping is not asserted at that abstraction (owner ruling, 2026-09-25: grade only at Base and below), so no rule is shown here rather than a rule shown against the wrong grain.

References