CVE-2024-23794
Published: 15 July 2024
Summary
CVE-2024-23794 is a medium-severity Incorrect Privilege Assignment (CWE-266) vulnerability in Otrs Otrs. Its CVSS base score is 5.2 (Medium).
Operationally, ranked at the 34.8th percentile by exploit likelihood (below the median); it is not currently listed in the CISA KEV catalog.
EU & UK References
- 🇪🇺 ENISA EUVD: EUVD-2024-21247
Vulnerability details
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when…
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an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
- CWE(s)
Related Threats
No named actor attribution yet. ATT&CK technique mapping in progress for this CVE.
Affected Assets
Mitigating Controls
Likely Mitigating Controls AI
Per-CVE control mapping for this CVE has not run yet; the list below is derived from the weakness types (CWEs) cited in the NVD entry.
Designation of a manager and policy dissemination ensures privileges are assigned according to defined roles.
Regular reviews catch incorrect privilege assignments to users, roles, or processes.
Explicitly specifying privileges and group/role memberships for accounts reduces the risk of incorrect privilege assignments.
The control requires explicit definition of separated access authorizations, making incorrect privilege assignments that bundle conflicting duties harder to implement.
Ensures privileges are assigned only as necessary rather than incorrectly over-granted.